Campus Store Leader - Customer Experience & Ops

Barnes & Noble Education, Inc.; Berkeley (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

DailyPay Earned wage access

Employee discounts

Medical, dental and vision coverage

401(k) retirement savings plan

Life insurance

Commuter benefits

Paid time off

Job summary

Barnes & Noble College in Berkeley seeks a Full-Time Supervisor to lead day-to-day store operations and deliver an exceptional customer experience. You will work with the leadership team to guide staff, maintain performance standards, and ensure a welcoming campus store environment year-round, with 30–40 hours weekly shifts.

The role emphasizes coaching, inventory, merchandising, and customer service excellence, supporting students and faculty while upholding safety and store standards.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Retail experience

Customer service

Education

High school diploma or GED

Job description

Barnes & Noble College in Berkeley seeks a Full-Time Supervisor to lead day-to-day store operations and deliver an exceptional customer experience. You will work with the leadership team to guide staff, maintain performance standards, and ensure a welcoming campus store environment year-round, with 30–40 hours weekly shifts.

The role emphasizes coaching, inventory, merchandising, and customer service excellence, supporting students and faculty while upholding safety and store standards.