Campus Auxiliary Operations Leader

Northeastern University; Oakland (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid time off

Tuition assistance

Wellness & life

Job summary

Northeastern University is seeking an Assistant Director of Business & Auxiliary Operations in Oakland to lead the Mail/Copy Center and support Dining, bookstore, laundry, vending, and other auxiliary services. The role emphasizes customer-centric outcomes, data-driven decision-making, and adherence to university policy.

The position oversees budgets, vendor relationships, and safety training while partnering with the Director to enhance service delivery and campus experiences across revenue

Qualifications

• BA/BS with 4+ years in managing auxiliary operations and supervising staff.
• Strong financial acumen to manage budgets and KPI analysis.
• Data-driven to leverage analytics for efficiency improvements.
• Effective communicator across students, staff, faculty and administrators.
• Commitment to diversity, equity, and inclusion in operations.
• Proven skills in operations, project management, and contract management.
• Organizational skills with a customer-focused orientation.

Responsibilities

• Directly supervises the Mail & Copy Center team and staff. Oversees parcel/mail processing and regulatory compliance.
• Manages procurement, data analysis, revenue and expense tracking; maintains SOPs and safety training.
• Oversees policy updates and compliance, audits, and reporting with Finance and HR partners.
• Forecasts revenue, assists in budget development, and tracks OKRs and variances.
• Supports Director with vendor relations, service delivery, and overall customer experience across the auxiliary portfolio.

Skills

Team supervision

Financial management

Data-driven decision making

Communication

DEI leadership

Operations management

Project management

Attention to detail

Education

Bachelor's degree

Tools

Workday

Windows/macOS

Job description

Northeastern University is seeking an Assistant Director of Business & Auxiliary Operations in Oakland to lead the Mail/Copy Center and support Dining, bookstore, laundry, vending, and other auxiliary services. The role emphasizes customer-centric outcomes, data-driven decision-making, and adherence to university policy.

The position oversees budgets, vendor relationships, and safety training while partnering with the Director to enhance service delivery and campus experiences across revenue