Head of Campus Operations & Experience

NU USA Northeastern University; Michigan; On-site; USD 125,000 - 182,000; Full time

Job summary

Northeastern University in Oakland is seeking a Director of Campus Operations to provide leadership across campus facilities, infrastructure, and services. You will align resources, systems, and processes to enhance efficiency, sustainability, and service excellence while partnering with senior leaders and external stakeholders.

The role requires a strategic, service‑oriented leader with strong communication and decision‑making skills, capable of guiding complex projects and improving campus

Qualifications

• Strong strategic and interpersonal abilities with experience leading a service organization.
• Experience coordinating multiple stakeholders, including senior leadership, staff and faculty.
• Change management and facilities operations experience are essential.

Responsibilities

• Strategic leadership and planning to align facilities with university priorities.
• Oversee cross-functional daily campus operations and infrastructure systems.
• Build partnerships with campus stakeholders and communicate performance updates.
• Mentor managers and promote equity, inclusion, and growth within teams.

Skills

Strategic leadership

Operational management

Stakeholder management

Change management

Communication

Project management

Education

Bachelor's degree

Advanced degree desirable

Job description

Northeastern University in Oakland is seeking a Director of Campus Operations to provide leadership across campus facilities, infrastructure, and services. You will align resources, systems, and processes to enhance efficiency, sustainability, and service excellence while partnering with senior leaders and external stakeholders.

The role requires a strategic, service‑oriented leader with strong communication and decision‑making skills, capable of guiding complex projects and improving campus