Senior Manager, Student Life & Access Operations

Northeastern University; New York (NY); On-site; USD 59,000 - 75,000; Full time

Job summary

Northeastern University in New York City seeks an Assistant Director, Student Life Operations to lead Husky Card Services, Residential Security, and Student Life tech. You will optimize credentialing, access control, meal plans, and service delivery for students and staff, while coordinating with Housing, Public Safety, Dining, IT, and facilities.

This role blends operations oversight with customer-focused problem solving.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three to five years of progressively responsible professional experience in higher education, student affairs, campus operations, technology services, access control, or related field.
• Knowledge of electronic access control systems, scheduling software, Microsoft Office 365, and customer service management platforms.
• Experience supporting residential life operations or comparable customer-facing environments preferred.
• Ability to collaborate across departments while managing multiple priorities in a fast-paced environment.

Responsibilities

• Oversee Husky Card Services operations including issuance, replacement, and lifecycle management of university identification credentials.
• Administer campus credentialing and electronic access permissions for students, faculty, staff, affiliates, and guests; maintain cardholder databases and ensure privacy compliance.
• Coordinate with Housing, Public Safety, Dining Services, Athletics, Libraries and other partners to support access across university facilities.
• Lead operational improvements, system enhancements, and project plans; develop documentation and training materials.

Skills

Customer service

Project management

Analytical skills

Troubleshooting

Collaboration

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office 365

Job description

Northeastern University in New York City seeks an Assistant Director, Student Life Operations to lead Husky Card Services, Residential Security, and Student Life tech. You will optimize credentialing, access control, meal plans, and service delivery for students and staff, while coordinating with Housing, Public Safety, Dining, IT, and facilities.

This role blends operations oversight with customer-focused problem solving.