Emergency Medical Dispatcher — Urgent Response Specialist

911 Emergency Communications; Wheaton (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Wheaton, IL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities. The role involves applying approved protocols, guiding responders, and documenting call data to support quality care.

Qualified applicants typically have a high school diploma or equivalent, with EMD and CPR certifications preferred. Training opportunities and varies by agency.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Applicants may be recruited for sponsored training or require current EMD certification before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Wheaton, IL, is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities. The role involves applying approved protocols, guiding responders, and documenting call data to support quality care.

Qualified applicants typically have a high school diploma or equivalent, with EMD and CPR certifications preferred. Training opportunities and varies by agency.