Rapid-Response 911 Dispatcher — Calm Under Pressure

911 Emergency Communications; Wheat Ridge (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Wheat Ridge, CO seeks a skilled Emergency Dispatcher to connect callers with police, fire, or EMS resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, careful attention, accurate typing, active listening, and the ability to multitask across multiple systems. Shifts may include nights, weekends, holidays, and overtime to ensure emergency coverage.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.
• Typing accurately, active listening, clear speech, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as conditions change.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Multitasking

Basic computer proficiency

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Wheat Ridge, CO seeks a skilled Emergency Dispatcher to connect callers with police, fire, or EMS resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, careful attention, accurate typing, active listening, and the ability to multitask across multiple systems. Shifts may include nights, weekends, holidays, and overtime to ensure emergency coverage.