911 Emergency Dispatcher — Calm, Critical Communications

County Emergency Communications; Carrollton (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Windsor, VA seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gathering information and coordinating response per agency procedures.

The role requires calm communication, active listening, and careful attention to details, including incident locations and changing circumstances. Shifts may include overnight, weekends, holidays, and overtime depending on the appointment.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Typing, active listening, clear speech and basic computer use are helpful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Multitasking

Communication

Education

High school diploma or GED

Job description

County Emergency Communications in Windsor, VA seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gathering information and coordinating response per agency procedures.

The role requires calm communication, active listening, and careful attention to details, including incident locations and changing circumstances. Shifts may include overnight, weekends, holidays, and overtime depending on the appointment.