Calm-Under-Pressure 911 Dispatcher | Emergency Response

Emergency Telecommunicator Services; Butterfield (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Butterfield, MN is seeking 911 emergency dispatchers to connect urgent calls with public safety responders. You will gather information, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining records and confidentiality. Overtime and shift work are common.

Qualifications

• High school diploma or recognized equivalency required.
• Some agencies recruit entry-level applicants, others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services in Butterfield, MN is seeking 911 emergency dispatchers to connect urgent calls with public safety responders. You will gather information, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining records and confidentiality. Overtime and shift work are common.