Calm-Under-Pressure 911 Dispatcher | Life-Saving Response

County Emergency Communications; Dover-Foxcroft (ME); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Job summary

County Emergency Communications in Brownville, ME seeks 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and non-emergency lines, verify locations, document details, and coordinate police, fire, and medical resources using multiple systems.

Requirements include a high school diploma or GED, strong typing, active listening, clear communication, and the ability to stay calm under pressure.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; certifications may be required by the hiring agency.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear communication

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Brownville, ME seeks 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and non-emergency lines, verify locations, document details, and coordinate police, fire, and medical resources using multiple systems.

Requirements include a high school diploma or GED, strong typing, active listening, clear communication, and the ability to stay calm under pressure.