Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Irwinton (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Irwinton, GA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or EMS resources. The role involves receiving urgent calls, gathering details, and coordinating responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records. Work may involve night shifts and overtime based on needs.

Qualifications

• High school diploma or GED commonly required; some agencies seek experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Communication under pressure

Multitasking

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

County Emergency Communications in Irwinton, GA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or EMS resources. The role involves receiving urgent calls, gathering details, and coordinating responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records. Work may involve night shifts and overtime based on needs.