Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Hedrick (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Hedrick, IA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role involves handling emergency and nonemergency calls, gathering details, and coordinating resources according to agency procedures.

Work may include overnight shifts, weekends, holidays, and overtime. A high school diploma or GED is commonly required, with testing and training deadlines defined by the official vacancy.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies require prior emergency communications experience or current certifications.
• Official vacancy may specify required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders as needed.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Hedrick, IA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role involves handling emergency and nonemergency calls, gathering details, and coordinating resources according to agency procedures.

Work may include overnight shifts, weekends, holidays, and overtime. A high school diploma or GED is commonly required, with testing and training deadlines defined by the official vacancy.