Calm-Under-Pressure 911 Dispatcher: Emergency Communications Pro

County Emergency Communications; Williamsburg (IA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

The County Emergency Communications in Williamsburg, IA is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will confirm locations, document evolving details, and coordinate multi-agency response per procedures.

Applicants typically hold a high school diploma or GED, with strong typing, listening, and communication skills. The role may involve overnight shifts, weekends, holidays, and overtime as required.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the training and certification limits
• Maintain accurate records and protect confidential information

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Formation

High school diploma or GED

Description du poste

The County Emergency Communications in Williamsburg, IA is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will confirm locations, document evolving details, and coordinate multi-agency response per procedures.

Applicants typically hold a high school diploma or GED, with strong typing, listening, and communication skills. The role may involve overnight shifts, weekends, holidays, and overtime as required.