Oxford 911 Call Taker — Calm, Critical Dispatch

National Public Safety Careers; Oxford (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers in Oxford, ME seeks 911 Call Takers to be the first point of contact in emergencies. You ask focused questions, confirm locations, document details, and support responders with accurate information.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, with strong listening, typing, and clear verbal communication essential.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Oxford, ME seeks 911 Call Takers to be the first point of contact in emergencies. You ask focused questions, confirm locations, document details, and support responders with accurate information.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required, with strong listening, typing, and clear verbal communication essential.