Calm-Under-Pressure 911 Dispatcher | Life-Saving Response

911 Emergency Communications; Michigan; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Eastlake, MI seeks dedicated emergency dispatcher to connect callers with police, fire, or EMS resources. You will receive emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm, precise communication, fast data entry, and the ability to manage multiple radio and computer systems. Some shifts may include overnight, weekends, or overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Useful typing, listening, and clear communication skills.
• Ability to organize information under pressure.
• Follows official testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer literacy

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Eastlake, MI seeks dedicated emergency dispatcher to connect callers with police, fire, or EMS resources. You will receive emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm, precise communication, fast data entry, and the ability to manage multiple radio and computer systems. Some shifts may include overnight, weekends, or overtime.