Calm 911 Dispatcher — Life-Saving Communications Pro

County Emergency Communications; East Lake Weir (FL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Eastlake Weir, FL, seeks an emergency dispatcher to connect callers with police, fire, or medical responders. The role involves receiving calls, gathering critical details, and coordinating resources per agency procedures.

The job requires calm communication, accurate information relay, and the ability to manage multiple systems. Experience levels vary; some agencies accept entry-level applicants with certification options.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High School Diploma or GED

Job description

County Emergency Communications in Eastlake Weir, FL, seeks an emergency dispatcher to connect callers with police, fire, or medical responders. The role involves receiving calls, gathering critical details, and coordinating resources per agency procedures.

The job requires calm communication, accurate information relay, and the ability to manage multiple systems. Experience levels vary; some agencies accept entry-level applicants with certification options.