Calm-Under-Pressure 911 Dispatcher – Emergency Communications

911 Emergency Communications; Youngstown (OH); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

911 Emergency Communications seeks a skilled dispatcher to operate in Lake Milton, handling emergency and nonemergency calls, confirming locations, and coordinating responders. The role requires careful listening and precise information relay in a high-pressure environment.

Responsibilities include entering data into CAD systems, prioritizing incidents, monitoring radio traffic, and guiding callers per training.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Formation

High school diploma or GED

Description du poste

911 Emergency Communications seeks a skilled dispatcher to operate in Lake Milton, handling emergency and nonemergency calls, confirming locations, and coordinating responders. The role requires careful listening and precise information relay in a high-pressure environment.

Responsibilities include entering data into CAD systems, prioritizing incidents, monitoring radio traffic, and guiding callers per training.