Calm-Under-Pressure 911 Dispatcher — Public Safety

911 Emergency Communications; Lakewood (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Dispatcher positions in North Lakewood connect callers with police, fire, or medical responders. You may handle urgent and nonurgent calls, verify locations, and document evolving details while coordinating with multiple systems.

The role requires calm communication, precise information, and adherence to agency procedures. Training, certification, and shift-based scheduling are typical, with varied hours and potential overtime.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Typing accuracy and listening skills are essential for success.
• Basic computer proficiency and calm, organized communication are valued.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders and monitor radio traffic as situations evolve.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Dispatcher positions in North Lakewood connect callers with police, fire, or medical responders. You may handle urgent and nonurgent calls, verify locations, and document evolving details while coordinating with multiple systems.

The role requires calm communication, precise information, and adherence to agency procedures. Training, certification, and shift-based scheduling are typical, with varied hours and potential overtime.