Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Euclid (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

County Emergency Communications in Euclid, OH is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role involves calm communication, confirming locations, and coordinating resources using agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying details, entering data into dispatch systems, and maintaining records. The position may require overnight shifts, weekends, and overtime depending on assignment.

Qualifications

• High school diploma or recognized equivalency credential often required.
• Typing accuracy and good listening skills are useful.
• Clear speech and ability to organize information under pressure are desirable.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Euclid, OH is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. The role involves calm communication, confirming locations, and coordinating resources using agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying details, entering data into dispatch systems, and maintaining records. The position may require overnight shifts, weekends, and overtime depending on assignment.