Calm-Under-Pressure 911 Dispatcher | Public Safety

Emergency Telecommunicator Services; Middleburg Heights (OH); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Training opportunities

Descripción de la vacante

Emergency Telecommunicator Services in Middleburg Heights, OH, is seeking 911 emergency dispatchers to connect callers with police, fire, and EMS resources. The role requires calm communication, accurate information gathering, and coordination of responders while managing multiple systems.

Responsibilities include answering calls, confirming locations, prioritizing incidents, and entering data into CAD. Applicants may face overnight shifts, weekends, holidays, and overtime as needed.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Descripción del empleo

Emergency Telecommunicator Services in Middleburg Heights, OH, is seeking 911 emergency dispatchers to connect callers with police, fire, and EMS resources. The role requires calm communication, accurate information gathering, and coordination of responders while managing multiple systems.

Responsibilities include answering calls, confirming locations, prioritizing incidents, and entering data into CAD. Applicants may face overnight shifts, weekends, holidays, and overtime as needed.