Calm 911 Dispatcher with Shift Differentials & Training

911 Emergency Communications; Riverside (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Dispatchers connect people needing urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication

Qualifications

• High school diploma or equivalent required or preferred.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing speed and accuracy are important for rapid information entry.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority and relay information per agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and monitor radio traffic as conditions change.
• Maintain records and protect confidential information.

Skills

Excellent typing

Active listening

Clear speech

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Tools

CAD/Dispatch systems

Job description

911 Emergency Dispatchers connect people needing urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication