Calm, Precise 911 Dispatcher - Ready to Respond

Emergency Telecommunicator Services; Wyano (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Wyano, PA. The role involves handling emergency and nonemergency calls, gathering critical information, and coordinating responders according to agency procedures.

Ideal candidates possess calm communication, accurate typing, active listening, and the ability to manage multiple systems while maintaining confidentiality and accurate records.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Wyano, PA. The role involves handling emergency and nonemergency calls, gathering critical information, and coordinating responders according to agency procedures.

Ideal candidates possess calm communication, accurate typing, active listening, and the ability to manage multiple systems while maintaining confidentiality and accurate records.