Calm-Under-Pressure 911 Dispatcher (24/7)

Emergency Telecommunicator Services; Newton (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime compensation

Job summary

Emergency Telecommunicator Services in Swartswood, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety resources. You may handle urgent calls, verify locations, and coordinate responders per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accurate information flow. Training and certification support are provided.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High school diploma

Tools

CAD systems

Radio equipment

Job description

Emergency Telecommunicator Services in Swartswood, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety resources. You may handle urgent calls, verify locations, and coordinate responders per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accurate information flow. Training and certification support are provided.