Critical 911 Dispatcher: Calm Communicator for Safety

Emergency Telecommunicator Services; Salem (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Norma, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety personnel, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information as incidents evolve. Work may include overnight shifts and overtime depending on assignment.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

None

Job description

Emergency Telecommunicator Services in Norma, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety personnel, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information as incidents evolve. Work may include overnight shifts and overtime depending on assignment.