Calm-Under-Pressure 911 Dispatcher | Public Safety Impact

County Emergency Communications; Racine (WV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits

Job summary

County Emergency Communications in Racine, WV is seeking 911 Emergency Dispatchers to join a public safety team. You will receive emergency and nonemergency calls, verify details, and coordinate responders according to agency procedures.

This role requires calm, precise communication, strong typing, and the ability to manage multiple screens and radios. Overtime and irregular shifts may apply, with health coverage and retirement benefits as part of the package.

Qualifications

• High school diploma or GED required; some agencies seek experience or certifications.
• Typing, listening, clear speech, basic computer use essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training scope.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Racine, WV is seeking 911 Emergency Dispatchers to join a public safety team. You will receive emergency and nonemergency calls, verify details, and coordinate responders according to agency procedures.

This role requires calm, precise communication, strong typing, and the ability to manage multiple screens and radios. Overtime and irregular shifts may apply, with health coverage and retirement benefits as part of the package.