Calm 911 Dispatcher | Overtime & Benefits

Emergency Telecommunicator Services; Norma (NJ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for Norma, NJ. The role involves receiving emergency and nonemergency calls, gathering details, and coordinating police, fire, or medical responders according to agency procedures.

Location-based duties include confirming incident locations, logging updates, and utilizing multiple communication systems. The position may require overnight, weekend, and rotating shifts with overtime as needed.

Qualifications

• High school diploma or equivalent required or commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High School Diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for Norma, NJ. The role involves receiving emergency and nonemergency calls, gathering details, and coordinating police, fire, or medical responders according to agency procedures.

Location-based duties include confirming incident locations, logging updates, and utilizing multiple communication systems. The position may require overnight, weekend, and rotating shifts with overtime as needed.