Calm-Under-Pressure 911 Dispatcher | Emergency Communications Pro

911 Emergency Communications; Pleasant Valley (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Pleasant Valley, NY seeks qualified dispatchers to connect callers with police, fire, or EMS resources. The role involves calmly handling calls, confirming locations, and relaying accurate information while coordinating multiple systems.

Requirements commonly include a high school diploma or GED, strong typing, and excellent listening and communication skills. Shifts may include overnight, weekends, and overtime depending on the agency.

Qualifications

• A high school diploma or GED is commonly required.
• Strong typing speed and accuracy are important.
• Good listening and communication skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Pleasant Valley, NY seeks qualified dispatchers to connect callers with police, fire, or EMS resources. The role involves calmly handling calls, confirming locations, and relaying accurate information while coordinating multiple systems.

Requirements commonly include a high school diploma or GED, strong typing, and excellent listening and communication skills. Shifts may include overnight, weekends, and overtime depending on the agency.