Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Nanty-Glo (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Nanty Glo, PA is seeking 911 dispatcher professionals to connect callers with police, fire, or EMS. You will receive emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems. Work may include overnight, weekend, and holiday shifts, with overtime and a rotating schedule as needed.

Qualifications

• High school diploma or GED often required.
• Some agencies recruit entry-level applicants; testing scores, experience, and training deadlines vary.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Nanty Glo, PA is seeking 911 dispatcher professionals to connect callers with police, fire, or EMS. You will receive emergency and nonemergency calls, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems. Work may include overnight, weekend, and holiday shifts, with overtime and a rotating schedule as needed.