Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Smiths Grove (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services in Smiths Grove, KY is seeking 911 Emergency Dispatchers. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and coordinating responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and certification may be required, with varied shift schedules and potential overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing accuracy and good listening skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch systems

Job description

Emergency Telecommunicator Services in Smiths Grove, KY is seeking 911 Emergency Dispatchers. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and coordinating responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and certification may be required, with varied shift schedules and potential overtime.