Calm 911 Dispatcher | Shift Differentials & Training

Emergency Telecommunicator Services; Summersville (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Summersville, KY seeks dedicated 911 dispatchers to connect callers with responders. You will receive emergency and non-emergency calls, confirm locations, and coordinate police, fire or EMS according to agency procedures.

The role requires calm communication, strong listening skills, and the ability to work across multiple screens and radio systems. Positions are typically full-time with shift rotations and overtime as needed.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Summersville, KY seeks dedicated 911 dispatchers to connect callers with responders. You will receive emergency and non-emergency calls, confirm locations, and coordinate police, fire or EMS according to agency procedures.

The role requires calm communication, strong listening skills, and the ability to work across multiple screens and radio systems. Positions are typically full-time with shift rotations and overtime as needed.