Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; New Salisbury (IN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

Emergency Telecommunicator Services in New Salisbury, IN, seeks 911 Emergency Dispatchers to connect callers with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information across systems.

The role requires calm communication, accurate data entry, and the ability to work rotating shifts and overtime as needed. Applicants typically hold a high school diploma; some agencies require certification or prior experience.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required for certain roles.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain confidential information and records.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch

Job description

Emergency Telecommunicator Services in New Salisbury, IN, seeks 911 Emergency Dispatchers to connect callers with responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information across systems.

The role requires calm communication, accurate data entry, and the ability to work rotating shifts and overtime as needed. Applicants typically hold a high school diploma; some agencies require certification or prior experience.