911 Emergency Dispatcher: Calm, Critical Communications

Emergency Telecommunicator Services; Highland (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Munster, IN is hiring 911 Emergency Dispatchers. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating responders according to agency protocols.

Candidates must maintain calm communication, listen actively, and manage multiple systems while documenting incidents and protecting sensitive information. The position may require varied shifts and overtime as needed.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Typing speed

Clear speech

Multitasking

Information organization

Short/rapid decision making

Interpersonal skills

Education

High school diploma

Equivalency credential

Tools

CAD systems

Dispatch software

Radio dispatch equipment

Job description

Emergency Telecommunicator Services in Munster, IN is hiring 911 Emergency Dispatchers. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating responders according to agency protocols.

Candidates must maintain calm communication, listen actively, and manage multiple systems while documenting incidents and protecting sensitive information. The position may require varied shifts and overtime as needed.