Calm 911 Dispatcher — Rapid, Life-Saving Communication

911 Emergency Communications; Edinburgh (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Edinburgh, IN, is seeking dedicated dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm, precise communication and multi-system coordination under pressure.

Responsibilities include gathering details, verifying incident information, and using CAD to document events while maintaining confidentiality and safety protocols.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech regarded essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training.

Skills

Typing accuracy

Active listening

Clear spoken communication

Basic computer skills

Organizational under pressure

Education

High School Diploma or GED

Job description

911 Emergency Communications in Edinburgh, IN, is seeking dedicated dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm, precise communication and multi-system coordination under pressure.

Responsibilities include gathering details, verifying incident information, and using CAD to document events while maintaining confidentiality and safety protocols.