911 Emergency Dispatcher — Calm, Critical-Response

Emergency Telecommunicator Services; Oldenburg (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime compensation

Job summary

Emergency Telecommunicator Services in Oldenburg, IN is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role involves handling emergency and nonemergency calls, confirming details, documenting information, and coordinating resources per agency procedures.

This position requires calm communication, careful attention, and the ability to manage multiple systems. Shifts may include overnight, weekends, holidays, and overtime as needed by the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services in Oldenburg, IN is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role involves handling emergency and nonemergency calls, confirming details, documenting information, and coordinating resources per agency procedures.

This position requires calm communication, careful attention, and the ability to manage multiple systems. Shifts may include overnight, weekends, holidays, and overtime as needed by the agency.