Emergency Dispatch Operator – 24/7 Shifts & Impact

National Public Safety Careers; New Salisbury (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a dedicated dispatcher to answer emergency calls and manage nonemergency lines from a New Salisbury, Indiana location. The role requires confirming locations, collecting callback data, and using structured questions to assess urgency.

Training and certification govern the provision of pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a dedicated dispatcher to answer emergency calls and manage nonemergency lines from a New Salisbury, Indiana location. The role requires confirming locations, collecting callback data, and using structured questions to assess urgency.

Training and certification govern the provision of pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening skills, and clear verbal communication.