Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Cypress Lake (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Cypress, FL is seeking 911 Emergency Dispatchers. This role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Applicants should have a high school diploma or equivalent; some agencies require experience or certifications. The position may involve overnight shifts, weekends, and rotating schedules depending on assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer skills

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Cypress, FL is seeking 911 Emergency Dispatchers. This role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Applicants should have a high school diploma or equivalent; some agencies require experience or certifications. The position may involve overnight shifts, weekends, and rotating schedules depending on assignment.