Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Denton (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Job summary

County Emergency Communications in The Colony, TX seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate responders. The role involves receiving emergency and nonemergency calls, confirming locations, and documenting details.

Candidates should remain calm under pressure, use multiple communication systems, and follow agency procedures. A high school diploma or GED is commonly required, with some agencies preferring prior dispatcher experience or

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in The Colony, TX seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate responders. The role involves receiving emergency and nonemergency calls, confirming locations, and documenting details.

Candidates should remain calm under pressure, use multiple communication systems, and follow agency procedures. A high school diploma or GED is commonly required, with some agencies preferring prior dispatcher experience or