Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Ligonier (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Ligonier, IN seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate multi-agency responses. You will handle both emergency and nonemergency calls, verify locations, and relay information across dispatch systems.

The role requires calm, precise communication, rapid typing, and the ability to organize information under pressure. Training requirements vary by agency, with some positions entry-level and others requiring certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require certifications.
• Typing, listening, and clear communication are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved procedures.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Ligonier, IN seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate multi-agency responses. You will handle both emergency and nonemergency calls, verify locations, and relay information across dispatch systems.

The role requires calm, precise communication, rapid typing, and the ability to organize information under pressure. Training requirements vary by agency, with some positions entry-level and others requiring certifications.