911 Emergency Dispatcher: Calm, Fast Critical Response

911 Emergency Communications; Concord (GA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime opportunities

Job summary

911 Emergency Communications in Concord, GA, seeks a dispatcher to connect callers with police, fire, or medical resources. The role requires calm communication, precise information gathering, and multitasking across radio, phone, and computer systems.

Responsibilities include confirming locations, triaging incidents, entering data into CAD, and directing responders while maintaining accurate records and confidentiality. Shifts, overtime, and varying schedules may apply.

Qualifications

• High school diploma or equivalent is commonly required; some agencies seek additional certifications or experience.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Tools

Computer-assisted dispatch (CAD)

Job description

911 Emergency Communications in Concord, GA, seeks a dispatcher to connect callers with police, fire, or medical resources. The role requires calm communication, precise information gathering, and multitasking across radio, phone, and computer systems.

Responsibilities include confirming locations, triaging incidents, entering data into CAD, and directing responders while maintaining accurate records and confidentiality. Shifts, overtime, and varying schedules may apply.