Emergency Dispatcher: Calm, Critical Response Lead

911 Emergency Communications; Gillett (AR); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety responders in Gillett, AR. The role involves taking emergency and nonemergency calls, confirming critical details, and coordinating with police, fire, and EMS per agency procedures.

Expect a fast-paced environment with multi-system communication and rigorous confidentiality. Requirements typically include a high school diploma and strong typing, listening, and communication skills.

Qualifications

• High school diploma or GED commonly required.
• Skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide instructions within training limits and protect confidentiality.
• Maintain accurate records and protect sensitive information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety responders in Gillett, AR. The role involves taking emergency and nonemergency calls, confirming critical details, and coordinating with police, fire, and EMS per agency procedures.

Expect a fast-paced environment with multi-system communication and rigorous confidentiality. Requirements typically include a high school diploma and strong typing, listening, and communication skills.