Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; El Dorado (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

911 Emergency Communications in Kansas is seeking qualified dispatchers to join our public safety team. Dispatchers will handle emergency and nonemergency calls, verify locations and incident details, and coordinate responders according to procedures.

Ideal candidates will demonstrate calm communication, active listening, and the ability to manage multiple information streams while entering data into CAD systems and maintaining records with confidentiality.

Qualifications

• High school diploma or GED is commonly required.
• Strong typing and computer skills are expected.
• Excellent communication and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Kansas is seeking qualified dispatchers to join our public safety team. Dispatchers will handle emergency and nonemergency calls, verify locations and incident details, and coordinate responders according to procedures.

Ideal candidates will demonstrate calm communication, active listening, and the ability to manage multiple information streams while entering data into CAD systems and maintaining records with confidentiality.