Calm-Under-Pressure 911 Dispatcher (24/7)

County Emergency Communications; Watkinsville (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources per agency procedures.

Responsibilities include prioritizing calls, entering data into dispatch systems, and providing caller instructions while maintaining accurate records under pressure. Collaboration across shifts is common in this 24/7 environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources per agency procedures.

Responsibilities include prioritizing calls, entering data into dispatch systems, and providing caller instructions while maintaining accurate records under pressure. Collaboration across shifts is common in this 24/7 environment.