Calm-Under-Pressure 911 Dispatcher: Coordinate Responders

911 Emergency Communications; Santa Clara (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks skilled emergency dispatchers to connect callers with police, fire, or EMS resources in the Santa Clara area. You will gather vital information, confirm incident locations, and coordinate responders with calm, precise communication under pressure.

Typical duties include using CAD systems, monitoring multiple radio channels, and ensuring accurate documentation while supporting public safety operations.

Qualifications

• High school diploma or GED required.
• Excellent typing, listening, and communication skills.
• Ability to organize information quickly under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing (accurate)

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications seeks skilled emergency dispatchers to connect callers with police, fire, or EMS resources in the Santa Clara area. You will gather vital information, confirm incident locations, and coordinate responders with calm, precise communication under pressure.

Typical duties include using CAD systems, monitoring multiple radio channels, and ensuring accurate documentation while supporting public safety operations.