911 Emergency Dispatcher - Calm, Critical Communications

911 Emergency Communications; St. John (KS); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in St John, KS is seeking an Emergency Dispatcher to coordinate responses for police, fire, and EMS. You will receive urgent calls, verify locations, and relay critical information to responders, maintaining calm under pressure.

Role requires strong listening, typing accuracy, and clear spoken communication. The position may involve overnight shifts, overtime, and rotating schedules depending on the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organization under pressure

Education

High school diploma or GED

Tools

CAD software

Radio equipment

Job description

911 Emergency Communications in St John, KS is seeking an Emergency Dispatcher to coordinate responses for police, fire, and EMS. You will receive urgent calls, verify locations, and relay critical information to responders, maintaining calm under pressure.

Role requires strong listening, typing accuracy, and clear spoken communication. The position may involve overnight shifts, overtime, and rotating schedules depending on the agency.