911 Dispatcher: Calm Under Pressure, Rapid Emergency Response

County Emergency Communications; Liberty (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Excelsior Springs, MO is seeking 911 emergency dispatchers to connect callers with responders. The role involves calm communication, accurate data entry, and multitasking across radio and CAD systems.

Responsibilities include answering calls, confirming locations, prioritizing incidents, and guiding responders. Requires a high school diploma and strong listening and typing skills; background checks and training are part of the process.

Qualifications

• High school diploma or equivalent required.
• Typing accuracy, attentive listening, clear speech essential.
• Ability to use basic computer tools and organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Excelsior Springs, MO is seeking 911 emergency dispatchers to connect callers with responders. The role involves calm communication, accurate data entry, and multitasking across radio and CAD systems.

Responsibilities include answering calls, confirming locations, prioritizing incidents, and guiding responders. Requires a high school diploma and strong listening and typing skills; background checks and training are part of the process.