Calm-Under-Pressure 911 Dispatcher (Kapolei)

County Emergency Communications; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

County Emergency Communications in Kapolei, HI is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, rapid information gathering, and coordination across multiple systems.

You may handle emergency and non-emergency calls, verify locations, document details, and provide instructions under supervision. A high school diploma and the ability to type accurately are typical requirements; training and background checks

Qualifications

• Accurate typing, active listening, and clear speech are essential.
• Ability to organize information under pressure and multitask across systems.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High School Diploma or GED

Job description

County Emergency Communications in Kapolei, HI is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, rapid information gathering, and coordination across multiple systems.

You may handle emergency and non-emergency calls, verify locations, document details, and provide instructions under supervision. A high school diploma and the ability to type accurately are typical requirements; training and background checks