Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Carlsbad (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

911 Emergency Communications in Carlsbad, CA is seeking a dedicated Dispatcher to connect callers with police, fire, and EMS resources. You will verify locations, gather information, and coordinate responders while managing multiple communication channels.

The role requires calm communication, precise documentation, and the ability to handle changing circumstances with attention to safety and procedures.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry‑level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations; monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

typing

active listening

clear speech

basic computer proficiency

information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Carlsbad, CA is seeking a dedicated Dispatcher to connect callers with police, fire, and EMS resources. You will verify locations, gather information, and coordinate responders while managing multiple communication channels.

The role requires calm communication, precise documentation, and the ability to handle changing circumstances with attention to safety and procedures.