Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Rancho Mirage (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

911 Emergency Communications in Rancho Mirage, CA is seeking an emergency dispatcher to connect callers with public safety responders. The role involves receiving emergency and nonemergency calls, confirming locations and incident details, and coordinating police, fire, or medical resources per agency procedures.

The position requires calm, precise communication, ability to multitask across systems, and adherence to training and certifications as determined by the hiring agency.

Qualifications

• High school diploma or equivalent required; some agencies require experience or certifications.
• Typing accuracy, active listening, clear speech, and basic computer skills are desirable.
• Certifications and testing scores are determined by the hiring agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders and coordinate radio communications.
• Maintain records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Organizational skills

Calm under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Rancho Mirage, CA is seeking an emergency dispatcher to connect callers with public safety responders. The role involves receiving emergency and nonemergency calls, confirming locations and incident details, and coordinating police, fire, or medical resources per agency procedures.

The position requires calm, precise communication, ability to multitask across systems, and adherence to training and certifications as determined by the hiring agency.