911 Emergency Dispatcher — Calm, Precise Call Coordinator

911 Emergency Communications; Franklin (KY); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Franklin, KY seeks a dispatcher to answer emergency and nonemergency calls, confirm locations, and relay information to police, fire, or EMS according to agency procedures.

The role requires calm communication, strong typing, active listening, and the ability to work across shifting schedules. Applicants typically need a high school diploma, and may be tested on exam scores and training deadlines.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing, listening, clear speech, basic computer proficiency, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as circumstances change.
• Provide caller instructions within training and certification limits.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High School Diploma or GED

Tools

CAD/Dispatch software

Job description

911 Emergency Communications in Franklin, KY seeks a dispatcher to answer emergency and nonemergency calls, confirm locations, and relay information to police, fire, or EMS according to agency procedures.

The role requires calm communication, strong typing, active listening, and the ability to work across shifting schedules. Applicants typically need a high school diploma, and may be tested on exam scores and training deadlines.