Calm 911 Dispatcher: Save Lives by Coordinating Responders

911 Emergency Communications; Mingoville (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Mingoville, PA, seeks diligent dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, confirm locations, and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, recording details, and maintaining accurate records in a fast-paced setting. It is essential to stay calm, think clearly, and communicate precisely under pressure.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Education

High school diploma

Job description

911 Emergency Communications in Mingoville, PA, seeks diligent dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, confirm locations, and coordinate resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, recording details, and maintaining accurate records in a fast-paced setting. It is essential to stay calm, think clearly, and communicate precisely under pressure.