Calm 911 Dispatcher: Swift, Precise Life-Saving Coordination

911 Emergency Communications; Millersburg (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

911 Emergency Dispatchers connect people needing urgent help with public safety responders in Millersburg, PA. This role involves taking emergency or nonemergency calls, gathering details, and coordinating police, fire, or EMS per agency procedures.

The work requires calm communication, precise information, and proficiency with multiple dispatch systems. Shifts may include nights, weekends, holidays, and overtime depending on the assignment.

Qualifications

• High school diploma or recognized equivalency required.
• Typing speed and accuracy essential.
• Active listening and clear verbal communication required.
• Ability to multi-task and document details precisely.
• Training/testing scores and certifications determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents evolve.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Dispatchers connect people needing urgent help with public safety responders in Millersburg, PA. This role involves taking emergency or nonemergency calls, gathering details, and coordinating police, fire, or EMS per agency procedures.

The work requires calm communication, precise information, and proficiency with multiple dispatch systems. Shifts may include nights, weekends, holidays, and overtime depending on the assignment.